It is not always easy to understand the differences between gaps statuses and dashboard indicators. This article might help you see things more clearly.
Summary
1. The different statuses of gaps
2. Gaps reporting: understanding the indicators
2.1. Scores
2.2.Activity
2.3. Status
2.4. Criticality
1. The different statuses of gaps
A gap can have different statuses:
- To handle - the gap has not yet been considered/addressed
- To be confirmed - the gap has been seen but its consideration has not yet been decided
- In progress - the gap has been accepted and is being processed
- Closed - the gap no longer needs to be processed, 3 resolutions are possible:
- Rejected - the deviation was refused (considered irrelevant)
- Ignored - the discrepancy is not significant and will not be addressed
- Solved - processing is complete.
The transition from one status to another is done in the settings window using the buttons below:
- a gap in status To handle can be to be confirmed, closed (rejected, ignored) or accepted (as above)
- a gap in a To be confirmed status can be closed (rejected, ignored) or accepted
- a gap in status In Progress can be closed (usually resolved, but also rejected, ignored)
- a gap in Closed status may eventually be reopened.
2. Gaps reporting: understanding the indicators
You have the possibility to report on 3 different levels:
1. All gaps
2. A gap register
3. A group of gaps
Once you chose your reporting level, different indicators are offered to you:
2.1. Scores
Treatment reach
This indicator takes into account the creation date of the gap register, its target date and represents the gaps processing rate compared to this target date.
Global treatment score
It represents the processing rate including all gaps.
Current treatment score
It represents the gaps processing rate in progress, to be handle, to be confirmed (non-closed).
2.2. Activity
Treated gaps (months)
This indicator takes into account all gaps closed over the last month.
Created gaps (months)
This indicator takes into account all the gaps created over the last month.
2.3. Status
Gaps in progress
This indicator takes into account the statuses “gaps to be confirmed” + “to handle” + “in progress”
Gaps closed
This indicator takes into account "gap closed" statuses (whether rejected, ignored, accepted)
Gaps opened
This indicator takes into account the statuses “gaps to be confirmed” + “to handle”
Valid gap rate
This indicator represents the percentage of gaps that are not abnormal.
2.4. Criticality
For each criticality level, you can supervise Gaps in progress and gaps opened.
3. To go further in reporting
You also have the option of creating Expert dashboard blocks:
From there, you will have a greater granularity in the reporting of your gaps. You can access all existing gap indicators, allowing you to make personalized charts.
After selecting "Gaps" in the "Category" field: you can choose to follow 1 single indicator / 1 indicator per perimeter / Several indicators
With multiple indicator selected, you can combine multiple gap indicators into a single chart:
- The indicators presented above
- Gaps ignored/rejected
- The different gap indicators by criticality (example: gaps to be confirmed with low criticality)
- The different gap indicators classified by groups
